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Assessment Task 2: Role play TASK SUMMARY: You are required to demonstrate your ability to recognise and respect the needs of people from diverse social and cultural backgrounds in three different situations, including using appropriate communication techniques as well as forming appropriate responses to situations where misunderstandings arise. Resources and equipment required to complete this task: â–ª Access to your Structured Study Plan â–ª Access to textbooks and other learning materials â–ª Access to a recording device Instructions: â–ª You will do this task at home â–ª Please refer to the Structured Study Plan for the scheduled activities associated with this task â–ª Read the role play scenarios below. â–ª The objective of this task is for you to address the issue appropriately as the team manager and to develop strategies to improve cultural awareness in the team and support workplace diversity â–ª Enlist the help of your family member or friend to “play the role”of the other participant in the three scenarios below. Each role play should be 15-20 mins â–ª Record the role plays and save it to your device. â–ª Please clearly mark it Assessment Task 2 Role play 1, Assessment Task 2 Role play 2 and Assessment Task 2 Role play 3 â–ª Upload the videos on to Canvass â–ª Your assessor will observe your responses using the Performance checklist. Your assessor will also provide role play scripts for three scenarios. Role Play Script: Client 1 Before doing the role play familiarise yourself with the role you will play Duration: 15-20 min CHARACTER DETAILS AND BACKGROUND At the Christmas gathering, Callum (the respondent), one of the guys who had been in the team the longest, was overheard by others making comments about Ahmed and his religious background. Callum asked Ahmed about his religion and some of his country’s practices in front of everyone else and Ahmed felt like he was being attacked due to his beliefs and customs. The conversation quickly heated up and turned into a discussion about war and politics. A lot of people sat back as they began to feel uncomfortable with some of Callum’s remarks. He made comments toward Ahmed such as, ‘Your people don’t belong here. If you can’t adjust to our values and way of life, you should go back to your own country’. The next day Callum sent informal emails to some of his colleagues that ridiculed the Muslim community, in hope that his colleagues would support his views. He spoke with his supervisor, saying that he no longer wanted to work near Ahmed. Callum threatened to quit if Ahmed was not removed from the team. Callum’s supervisor has contacted you and shared her concerns. You have decided this situation needs to be managed proactively and asked HR to arrange a meeting with Callum, offering him the opportunity to bring along a support person. MAIN MESSAGES YOU MUST ROLE PLAY IN THIS TASK  Check in with the respondent that they are aware of the organisational policies and procedures related to diversity, bullying, discrimination and harassment  Check with the respondent that they were given the opportunity to bring along a support person  Allow the respondent to explain their side of the situation  Acknowledge diversity in the workplace and the challenges AND benefits this can bring  Clarify the distinction between one’s personal and personal opinions and values on the one hand, and observable public behaviour which can have significant impact on colleagues on the other  Clarify what is acceptable and unacceptable behaviour within the workplace  Discuss different communication styles/approaches to deal with sensitive issues  Identify possible ways of moving forward (from satisfactory resolution to disciplinary action)  Offer educational opportunities to the respondent  Finalise the situation with a clear commitment on the part of the respondent to a particular action, leading to clarification of the next step to be taken. During the debriefing: You should be cooperative, neutral yet assertive throughout the whole meeting. Starting the discussion… Who Question (You may be asked) Response (You should respond by) Manager Hi Callum, thank you for joining us, I am sure that HR have informed you why you are here today Callum: I don’t see anything wrong with my actions, I am entitled to my opinion (angry) Role Play Script: Client 2 Before doing the role play familiarise yourself with the role you will play Duration: 15-20 min CHARACTER DETAILS AND BACKGROUND In the staff lunchroom at your workplace a colleague is reading the paper and after reading an article about increases in funding for health and housing for Aboriginal and Torres Strait Islander people, makes a comment about Aboriginal and Torres Strait Islander people ‘expecting Government handouts’ and says that they ‘should stop living in the past’. You know that this is an opinion that this person has expressed before and that it seems to be deeply ingrained. You are also aware that a number of other colleagues also think this way to some degree even if they don’t come out and say it very often. Sometimes the lunchroom discussions get quite heated and people use derogatory terms when referring to Aboriginal and Torres Strait Islander people. However, you are working in a situation where you and your colleagues are frequently dealing with Aboriginal and Torres Strait Islander people and there are, in fact, some Aboriginal and Torres Strait Islander people working with you. You notice that another colleague, whom you know to be Aboriginal and Torres Strait Islander, becomes upset and leaves the room. Later that day you are approached by Jane who was present in the staff lunchroom and is upset by what has happened. You arrange to meet with her later that day, offering her the opportunity to bring a support person to the meeting. MAIN MESSAGES YOU MUST ROLE PLAY IN THIS TASK  Inform the complainant of the organisational policies and procedures related to diversity, bullying, discrimination and harassment  Check with the complainant that they were given the opportunity to bring along a support person  Allow the complainant to explain their side of the situation  Acknowledge diversity in the workplace and the challenges AND benefits this can bring  Clarify the distinction between one’s personal and personal opinions and values on the one hand, and observable public behaviour which can have significant impact on colleagues on the other  Clarify what is acceptable and unacceptable behaviour within the workplace  Identify possible ways of moving forward (from satisfactory resolution to disciplinary action)  Discuss different communication styles/approaches to deal with sensitive issues  Discuss awareness raising and education related to diversity as a useful support  Finalise the situation with a clear commitment on the part of the complainant to a particular action, leading to clarification of the next step to be taken. During the debriefing: You should be cooperative, neutral yet assertive throughout the whole meeting. Starting the discussion… Who Question (You may be asked) Response (You should respond by) Manager Hi Jane, thank you for joining us, I am sure that HR have informed you why you are here today? Jane: It has really upset me, things where said that was so upsetting and wrong. We work with Aboriginal and Torres Strait Islander people, and the things that they said were appalling and staff need to be held accountable. Role Play Script: Client 3 Simulation Before doing the role-play familiarise yourself with the role you will play Duration;15-20mins CHARACTER DETAILS AND BACKGROUND Megan is a 25 year-old woman who has attended a service requiring support for her mental health issue. Megan discloses she has previously been diagnosed with bi-polar disorder, doesn’t understand her illness and believes that she has been misdiagnosed. Megan is currently in a relationship with another woman and has been for the last 5 years. The service she has presented to allocated a worker to case manage her. All was going well until Megan disclosed that she is in a relationship with a woman. Her worker became standoffish and stated that “gay people are evil and should go straight to hell for their lifestyle choice”. The worker is now refusing to work with Megan. This has created a high level of stress for Megan, whose mental health has declined since. You have been informed of the situation by another worker who knows Megan’s case worker and is familiar with her views and attitude towards Megan. You realise this is possibly a systemic issue and needs an organization-wide approach. You ask the HR manager, John, to meet with you to discuss the situation and possible solutions to this issue. MAIN MESSAGES YOU MUST ROLE PLAY IN THIS TASK  Identify and describe the issue to your colleague (HR manager)  Acknowledge the existence and importance of the organisational policies and procedures related to diversity, bullying, discrimination and harassment  Ask your colleague (HR manager) for their view of the situation (i.e. promoting diversity of perspectives)  Acknowledge diversity in the workplace and the challenges AND benefits this can bring  Clarify the distinction between one’s personal and personal opinions and values on the one hand, and observable public behaviour which can have significant impact on colleagues on the other  Clarify what is acceptable and unacceptable behaviour within the workplace  Discuss different communication styles/approaches to deal with sensitive issues  Discuss awareness raising and education related to diversity as a useful support  Identify possible ways of moving forward for the organisation as a whole  Finalise the situation with a clear commitment on the part of the respondent to a particular action, leading to clarification of the next step to be taken. During the debriefing: You should be cooperative, neutral yet assertive throughout the whole meeting. Starting the discussion… Who Question (You may be asked) Response (You should respond by) Manager Hi John, I’ve asked you to meet with me today to discuss a matter that recently took place with one of our workers HR: Say: What has happened?
SCIENCE
HEALTH SCIENCE
NURSING

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