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Part 1: Please refer to this links https://www.healthcatalyst.com/insights/lean-healthcare-methodologies-improvement https://library.ahima.org/doc?oid=91237#.Yd4Hyy-B2S4 1. Why are healthcare organizations interested in Lean Healthcare? 2. What is an important difference between Lean and Six Sigma? 3. What are the wastes that Lean focuses on? 4. Which Lean improvement example most impressed/interested you? Why? 5. Think of a process at work, school, or home that frustrates you. •What is the process? •Why is it frustrating – what wastes are evident? •What are two steps you could take within the next week to reduce waste or reduce frustration with that process? Part 2: Please refer to this links and choose 2 sites and review the tools listed on the page. http://www.ihi.org/resources/Pages/Tools/default.aspx http://www.phf.org/programs/QItools/Pages/Quality_Improvement_Team_Management_Tools.aspx https://www.ncbi.nlm.nih.gov/books/NBK2682/ 1. Which sites did you chose and why? 2. Which tools do you think would be most helpful to healthcare PI teams? Explain your answer. 3. How would these tools be helpful – how would they benefit the team vs. the outcome? Explain your answer 4. Have you ever used these tools? If so, please describe when, how, and the results. Part 3: Please refer to this links https://www.youtube.com/watch?v=irMAiWKT1pU https://www.youtube.com/watch?v=PHJ8eybXJdw 1. What is conflict? 2. Why does conflict happen? 3. Is conflict good, bad, or both? 4. How should conflict be managed? 5. What are some ways to move beyond conflict? 6. What happens if conflict is successfully managed?
SCIENCE
HEALTH SCIENCE
NURSING
FS HN 367

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