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Asked by kshobhasankar
A nursing facility administrator has just met with a prospective resident and their family. At the end of the meeting, the family of the prospective resident says, “Thank you for your time, but I don’t think your facility will be the best fit for our loved one.” On inquiring as to the reason, the family mentions that other facilities they are considering offer access to online resident portals, through which authorized family members can receive status updates on the resident’s health and condition. This facility lacks that feature. 1. As the administrator, how would you respond to this news? 2. What steps would you take to improve the services you offer, become more competitive, and market these services?
SCIENCE
HEALTH SCIENCE
NURSING

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