The Elements of Excellence. Optimizing organizational excellence requires a focus on the pursuing. Question
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The Elements of Excellence. Optimizing organizational excellence requires a focus on the pursuing excellence in service, operations, and clinical outcomes. Treacy and Wiersema (1993) coined these sources of value as customer intimacy (more commonly known within healthcare environments as service excellence), operational excellence, and product leadership (or clinical excellence). Go to the Baldrige website and select a healthcare award winner from the last 3 years. Identify and describe 3 key elements or best practices of service excellence, operational excellence, and clinical excellence evident in this high performance organization.
SCIENCE
HEALTH SCIENCE
NURSING
HLTH 6030
The Elements of Excellence. Optimizing organizational excellence requires a focus on the pursuing
