SOLVED547

Rewrite in a professional email: Hi Kels- HI! I wanted to bring something to your attention. We had a new patient come in today, who needed translation services. I initiated this request by assisting them with using Stratus and assisting to complete new patient paperwork. Shortly before completing the paperwork, I went back to the hygiene bay and informed the staff that this patient and his family will need to use a translator throughout the visit. I was met with some resistance, as a temp Hygienist curtly stated, “we won’t be providing services without completed paperwork.” I walked away and assisted the family with completing paperwork. My impression of the conversation with the Hygienist is that she was inconvenienced that we had to take the additional time to provide translation services. The second concern is that it is not consistent with some kiddos getting to come back prior to having all paperwork completed and others not. For example, while this specific kiddo was “not allowed” to come back prior to completing the paperwork, another child was brought back without having a medical form completed, and the parent was provided one. Could you please remind your staff that this is a
SCIENCE
HEALTH SCIENCE
NURSING

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