SOLVED4378

A new outpatient surgery center has been added to Mega Hospital. After they opened the new outpatient surgical center, the noticed a significant number of their patients arriving late to check in for their surgery. To solve the problem, Mega Hospital ensured that Operative Scheduling, Registration, and Pre-authorization staff provided all patients with the correct address and location of the surgical center on the campus. Patients continued to arrive late for their scheduled check-in time. Leadership does not understand why this is still occurring. Which key element in the PI process was missed by Mega Hospital?
SCIENCE
HEALTH SCIENCE
NURSING

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