SOLVED4241

Topic- Conflict Conflict can arise on a daily basis in the workplace; it may be from peers, a manager, doctor or patients/family. A patient’s family member comes to you as you begin your shift. They family begins telling you that ” this hospital has terrible staff and they are ignoring the patient and if he dies, I’ll sue you”. They are demanding that they speak to the nurse in charge. You tell her that you are the charge nurse, but she snaps back that you could not possibly be in charge as you are too young. Using the “STABEN” approach to conflict resolution please explain how you would approach this situation.
SCIENCE
HEALTH SCIENCE
NURSING

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