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how should I respond to classmate: Factors that could affect patient-provider communication could be the individualism and collectivism that the patient holds within their way of communicating. In Chapter 11, a study was conducted to observe the influence that individualism and collectivism have on a patient’s preferences in medical decision-making. Kim, Smith, and Yueguo found that collectivism levels were linked to decisions made by providers or families, while individualism correlated with joint or patient-led decision-making, but not with family or provider-led decisions (Neuliep, 2021). Another factor that lies in patient-provider communication is the presence of empathy. In the study conducted by Sleath, Rubin, and Arrey-Wastavino, empathy conveyed by providers was measured when it came to the different interactions between Hispanic and non-Hispanic White patients showing similar results in empathy (Neuliep, 2021). Although, another finding they encountered was that “both Black Americans’ and Hispanics/Latinos’ doctors less often cited their own experiences or scientific research as a reason for treatment recommendations” (Neuliep, 2021). This lack of empathy can affect the way the patients understand what the provider is communicating to them. A good way to exemplify an improved way of communicating would be to find relational empathy between both patient and provider.
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