SOLVED2186

Michelle is a support worker at an adult day care centre. Sibella is an eighty-year-old lady with moderate dementia who attends an activity at the local day care centre once a week. On good days Sibella enjoys herself and chats with the other ladies at her lunch table. On ‘not so good’ days she becomes disorientated and distressed. Select the three appropriate verbal and non-verbal communication skills Michelle could use to calm Sibella Michelle should reorientate and calm Sibella down using verbal cues. Michelle should say ‘Get over it, Sibella, You’re not the only fish in the sea.’ Michelle should use smiles, appropriate body language, reassuring appropriate touch and gestures Michelle should talk in a calm, gentle tone and using short reassuring phrases such as ‘It’s okay, Sibella.’ Michelle should do nothing as it isn’t her job.
SCIENCE
HEALTH SCIENCE
NURSING

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