SOLVED197

I was standing by when I noticed a nurse having an uncomfortable conversation with a patient. Her motions were impatient, and her tone was aggressive. She was clearly displaying an ill-tempered attitude. I was surprised to see this exchange and wasn’t sure how to step in without making things worse. I knew I had to do something about the matter immediately, but I was hesitant since I wasn’t sure how to stop the issue. This is how I would apply the PACERS approach, if I were to do so. Situation: You witnessed a nurse acting unpleasantly and speaking in an aggressive manner toward the patient during a routine interaction. This took place in a public section of the medical facility, and the patient seemed confused and uneasy with the way the nurse was acting. Background: Patient-provider interactions in healthcare settings are critical events that influence the patient’s experience and view of treatment. The nurse’s actions are not in line with creating a courteous and encouraging atmosphere for patients, even if they may be the result of stress or workload. Particularly in times of vulnerability, patients look on healthcare professionals to provide them with compassionate and empathetic care. Impact: The nurse’s hostile tone and mannerisms might have a big effect. The patient could experience uneasiness, intimidation, or even reluctance to discuss their health issues in an honest manner. This may make it more difficult for the patient and the medical staff to build the trust that is necessary for providing quality care. Furthermore, this kind of behavior might harm team relationships and colleague morale at work by fostering a bad atmosphere.
SCIENCE
HEALTH SCIENCE
NURSING

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