SOLVED1694

An elderly man presents to the family practice clinic near closing time. The man’s clothing is dirty and torn in areas. The man has poor personal hygiene and exhibits a strong body odor. The man is requesting to be seen for a cough that he has had for several weeks. The receptionist states, “There are no available appointments today. You will have to call to schedule an appointment.” The patient continues to explain that he feels very ill, he is homeless, and has no phone to call. The receptionist again states that there are no available appointments. The man turns and exits the clinic. 16. Do you feel appropriate customer service has taken place? If not, how could have been done differently? 17. Do you feel the receptionist’s response would have been different if a man dressed in a suit presented with the same request? 18. Identify issues associated with diversity as it relates to patient care in the above scenario. (V.C.14.)
SCIENCE
HEALTH SCIENCE
NURSING

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