SOLVED1398

It is three (3) days later, and you are working with Mary, another Personal Care Assistant (PCA). You both hear Enzo calling out from his bedroom at 02:15 hrs “Work, work, “lavoro” late “tardi” for work”. You ask Mary to attend to Enzo as you are assisting another resident who has had a fall and requires support from both yourself and the Registered Nurse (RN). It is now 02:45 hrs and Enzo is still calling out for support and has woken a number of his fellow residents. You call Mary on her DECT phone and ask her if she has attended to Enzo. Mary replies, “I’ve been in there and told him to stop calling out as he is waking everyone. He is so annoying and stressing me out”. As you have now finished assisting the resident who had the fall, you respectfully step in and try to resolve the situation with Enzo. You have now respectfully stepped in to try to resolve the situation. How could you use the following strategies to support Enzo and de-escalate the situation? Validation Therapy Reality Orientation Reminiscence
SCIENCE
HEALTH SCIENCE
NURSING

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