SOLVED4506

The staff in your department indicate that they are spending too much time doing technical support for the Electronic Health Records (EHR) system in use at Community General Hospital. It is interfering with their ability to accomplish their assigned work. The director of nursing indicates that nursing staff are frustrated over “technical glitches” in the EHR and have no one to turn to, except your staff. You decide to conduct a job analysis and develop a job description for a position that you will title “Technical/Software Support Specialist.” You anticipate that this employee will work from home.
SCIENCE
HEALTH SCIENCE
NURSING

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