SOLVED3885

The step that was missed during the Scheduling and Registration process that created confusion for the patient is the insurance verification process to see if the patient needed to pay a copayment or not. The intent of prior authorizations is to ensure that drug therapy is medically necessary, clinically appropriate, and aligns with evidence-based guidelines. What I think Erin should do in this scenario to help the patient feel less confused and frustrated is to explain to the customer that she did not receive the insurance information over the phone and ask for the insurance information to make sure that the patient does not have to pay a copayment.
SCIENCE
HEALTH SCIENCE
NURSING

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