SOLVED2444

An elderly patient arrives to the inpatient unit after surgery only to realize that their dentures are missing. The clinical team and security scramble to find them but after looking all morning they are unable to locate the patient’s dentures. You attempt to tell the patient, but before you are able to speak, the patient and family threaten a “nasty lawsuit” if the dentures are not found… and they go on to make a big scene about the situation grabbing the attention of other patients/family members on the unit. -What do you do and how would you try to use service recovery to salvage this person’s experience at your hospital? Write a 2 page document with a proper external resource citation thereto must be provided to the instructor via Canvas submission. Failure to do so will result in a deduction.
SCIENCE
HEALTH SCIENCE
NURSING

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