SOLVED772

A staff of six works in a group home for adults with disabilities. They work varying shifts, with three shifts structured over a 24 hours. Four of the staff have worked together as a team for approximately four years, and two staff are fairly new, hired over the past three months. Once a month the group gets together to discuss client needs and overall operational issues within the group-home context. One of the new staff members, Faith, is a recent graduate of a college human service worker program and has come into the position with newly honed skills and high ideals. She is becoming irritated with the fact that when she arrives for the evening shift, issues with clients that have come up during the day are not recorded or communicated in some way on a formalized, consistent basis. Faith begins to share her frustration with Tim, the other staff member on her shift, and eventually the complaining becomes more consistent, with regular sniping and gossiping about the sloppiness of the day shift. One night Client A becomes very agitated because Client B is watching a television show. The agitation seems unnecessary to Faith, until she finds out that Client
SCIENCE
HEALTH SCIENCE
NURSING

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