SOLVED215

Background: You are the nurse leader of a busy medical-surgical unit in a large urban hospital. The hospital has recently implemented a new electronic health record (EHR) system to streamline documentation and improve patient care. The transition has been challenging for nurses and physicians, leading to increased stress and frustration among the healthcare team. The Situation: One morning, during the shift handover, you notice a heated exchange between two experienced nurses, George and Lisa. They are arguing about the proper way to document patient assessments in the new EHR system. The disagreement is escalating, and other team members are feeling tense. George is convinced that the new system is inefficient and time-consuming, leading to potential patient safety issues. On the other hand, Lisa believes the change is necessary for improved patient care and sees resistance to change as the primary problem. As the nurse leader, you recognize the importance of addressing this crucial conversation promptly to maintain a positive work environment and ensure the team’s ability to provide safe and effective patient care. How do you, as a nurse leader, recognize when a conversation has become crucial and needs intervention? Discuss strategies to create a safe and open environment for the team to express their concerns and opinions. Explore communication techniques that can be employed to de-escalate the situation between George and Lisa. What principles or ethical considerations should guide your decision-making process in this scenario?
SCIENCE
HEALTH SCIENCE
NURSING

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