SOLVED26

Role of Project Manager Jenifer Quiapo Cox College of Nursing and Health Care Professions, Grand Canyon University Course: HSQ-620: Project Management in Healthcare Dr. Chip Coon February 21, 2024 Problem The Agency for Healthcare Research and Quality’s (AHRQ) initiative to raise the standard and safety of healthcare delivery in the US is described in the case study. The case study focuses on a sizable metropolitan hospital that effectively altered the way its registered nurses, certified nurse assistants, and other nursing staff provide emotional support to the hospital’s adult, medical, and surgical inpatients through the implementation of an iterative, six-step quality improvement (QI) method.The 2003 and 2004 customer experience ratings from patients who were hospitalized indicated that emotional support needed enhancement, as reported in surveys conducted by the National Research Corporation’s Picker Hospital Survey (PHS) and later by the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. The findings were validated by patient complaint data, monthly reports obtained from patients via a set of concise questions regarding their encounters with medical staff, and suggestion boxes located at each nursing unit’s desk (Case Studies of Quality Improvement Initiatives | Agency for Healthcare Research & Quality, 2011). This paper will discuss the role of a project manager as project in planning, organizing, budgeting, monirotoring progress, managing reports and documentation, and lastly what is the role that project managers in promting health care quality and patient safety initiatives. Discussion of Project Goals This case study utilized the six steps of the hospital’s Quality Improvement process, following the standard Plan-Do-Study-Act framework. An effective quality improvement (QI) initiative enhanced the emotional support given by registered nurses, nursing assistants, and other nursing staff to adult medical and surgical inpatients. The hospital’s nurses were failing to offer adequate emotional support to patients, thereby forgoing a chance to provide optimal care, enhance the patient experience, and stay competitive with other hospitals. This case study is hosted by an acute-care university hospital that has more than 600 beds, 1,000 physicians, and 2,000 nurses, therapists, technicians, and support staff. The data was collected from the Picker Hospital Survey (PHS), the hospital’s Quality Improvement (QI) survey, patient complaint records. Quality Improvement (QI) commenced in early 2004 and was formalized into an action plan with specific tasks by the end of the same year. QI persisted once the performance goals set in late 2005 were achieved. Improvements were consistently maintained by mid-2006. In what way? The hospital Quality Improvement team employed a six-step Plan-Do-Study-Act methodology to pinpoint areas needing enhancement and create a comprehensive strategy to enhance patient emotional support. The plan focused on enhancing patient service, refining patient communication, and supporting personnel (Case Studies of Quality Improvement Initiatives | Agency for Healthcare Research & Quality, 2011). Role of Project Manager in Planning In this case study, the plan is to meet the goal is for staff provide the patients the emotional support they need. The project manager’s duties involve developing a comprehensive project plan that encompasses defining the project’s scope, establishing deadlines, identifying essential resources, and specifying the actions needed to accomplish the project’s objectives. One of the initial tasks as the Advanced Proactive Registered Nurses project manager APRN PM is to develop a project plan. Starting a task without a plan, due diligence, measurements, or explicit specifications usually leads to failure. The preceding chapter established the scope, formulated SMART objectives using the “five Ws and an H” for measurable objectives, and i
SCIENCE
HEALTH SCIENCE
NURSING

******CLICK ORDER NOW BELOW AND OUR WRITERS WILL WRITE AN ANSWER TO THIS ASSIGNMENT OR ANY OTHER ASSIGNMENT, DISCUSSION, ESSAY, HOMEWORK OR QUESTION YOU MAY HAVE. OUR PAPERS ARE PLAGIARISM FREE*******."