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Question 37 (8 points)

 

 

 

 

 

 

 

 

 

Respond to the following scenarios:

a. Malcolm calls the medical office because has been waking up with a severe headache for the last 6 days. At first, he thought he had had too much to drink at a weekend party, but even after drinking no alcohol for the whole week, he’s still suffering. Yesterday, he found that the headache did not go away as the day progressed, and he started to notice some tingling and numbness in his right arm. He is angry and yelling on the phone because he was put on hold for 10 minutes.

What factors may be impacting Malcolm, causing him to behave aggressively?

How should the MOA respond to Malcolm’s behaviour?

 

 

b. Ranjit’s son Mohan usually attends appointments with him because Ranjit’s English is very weak. Mohan is able to act as an interpreter to ensure Ranjit has all his questions answered and understands the physician’s instructions. Today, Ranjit had to come to the office alone because his son had an exam at school. He seems very unsure and concerned.

What could the MOA do to make sure the office staff is able to communicate effectively with Ranjit?

 

 

c. Morgan has a difficult time dealing with Fernando Oliviera. He comes for appointments every other week and is trying to lose weight. He currently weighs over 500 pounds. He is pleasant on every visit, but Morgan has been raised to believe that those who are overweight are lazy. She tries to avoid him when he visits the clinic.

How could Morgan’s attitude affect Fernando’s care?

 

 

 

What could Morgan do to improve the therapeutic relationship with Fernando?

 

 

 

Question 38 (2 points)

 

 

 

 

 

 

 

 

 

What is the difference between centralized and decentralized filing?

 

 

 

Question 39 (1 point)

 

 

 

 

 

 

 

 

 

What should the MOA do if a patient’s appointment will be delayed?

Question 39 options:

 

 

Question 40 (1 point)

 

 

 

 

 

 

 

 

 

What does the term “medically necessary” mean?

Question 40 options:

 

 

Question 41 (2 points)

 

 

 

 

 

 

 

 

 

Name two ways a provider can participate in a legal case.

Question 41 options:

 

 

Question 42 (10 points)

 

 

 

 

 

 

 

 

 

42. Put the following names in Alphabetical order:

Question 42 options:

12345678910 David James Omaan
12345678910 Robert Phillip St. Paul
12345678910 Violet Shohtner
12345678910 Bethany Lynn Knight
12345678910 Davida Omaan
12345678910 Vera Schott
12345678910 William Joel McBride
12345678910 Harriet Mackenzie-Jones
12345678910 Carlos da Silva
12345678910 Wilma Schmidt-Klassen

 

Question 43 (11 points)

 

 

 

 

 

 

 

 

 

Create the appropriate claims for the following for today`s date:

a. Jamie comes in to talk to the doctor about his grief reaction to the death of his father. The doctor counsels him for 1 hour. Jamie has never been in for counseling before.

Service Code Fee Submitted No. of Services Service Data Diagnostic Code
         
         

b. Ronald visits the office to get a flu shot. He does not see the doctor.

Service Code Fee Submitted No. of Services Service Data Diagnostic Code
         
         

c. Elizabeth (age 12) comes in for her annual (periodic) checkup. The doctor also takes blood while she is there.

Service Code Fee Submitted No. of Services Services Data Diagnostic Code
         
         
         

d. John comes in complaining of dizziness and partial hearing loss. The doctor takes vitals and assesses John’s ears and diagnoses him with an excessive build-up of wax. The doctor uses a syringe to clean his ears and resolve the problem.

Service Code Fee Submitted No. of Services Services Data Diagnostic Code
         
         
         

e. The doctor made a house call for Mr. Williamson at 6:00pm to assess his wound infection

 

 

SCIENCE
HEALTH SCIENCE
NURSING
MEDICAL OF MISC

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